Contact Us
This is a courtesy English translation. The Traditional Chinese version is the binding original.
Different mailboxes handle different request types — please write to the one that fits, and we'll reply within the stated timeframe.
Reports of objectionable content, harassment, scams, and personal attacks. Responded to within 24 hours, per Apple App Store Review Guideline 1.2.
General support, account management, data export, appeals, and product questions. Replies within 7 business days.
DMCA copyright notices, legal matters, and trademark disputes. Replies within 10 business days.
To request account deletion, see the account deletion page.
Operating entity
AIVally is a service operated by Ecoso Co., Ltd.
Taiwan Unified Business Number: 83160164
2 F., No. 19, Ln. 31, Sec. 2, Xingnan Rd., Zhonghe Dist., New Taipei City 235058, Taiwan
Customer service phone: 0981-721-062
Customer service email: [email protected]